Refund Policy

1. Scope

This Refund Policy describes when and how Funbypass may provide refunds or credits in connection with the use of our automation and data extraction Services. Because we provide access to an infrastructure and API-based platform, our Services are considered digital services that are consumed as you use them.

2. General Rule

As a general principle, all fees paid for access to the Services, including prepaid balances and usage-based charges, are non-refundable once the relevant billing period has started or the balance has been used. By purchasing or using the Services, you acknowledge and agree to this non-refundable nature.

3. Exceptions

Notwithstanding the general rule above, we may issue refunds or credits in the limited situations described below, after reviewing the circumstances and available technical data.

3.1 Billing Errors

We may provide a refund where there is a clear billing error, such as:

• Unintentional duplicate charges for the same billing period.
• Charges clearly inconsistent with the plan or pricing agreed with you.
• Charges applied after timely and confirmed cancellation of a subscription.
• Miscalculated usage billing demonstrably caused by a malfunction on our side.

3.2 Unauthorized Payments

If you believe your payment method was used without authorization, you must notify us and your payment provider as soon as possible. We will investigate the activity linked to your Account and, where appropriate, may reverse charges, issue a refund or provide credits.

3.3 Extended Service Outages

In rare cases of significant, documented unavailability of the core Services caused by Funbypass infrastructure (for example, extended outages well beyond published service targets), we may, at our discretion, offer partial refunds or apply service credits to your Account for the affected period.

4. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• Changes in your internal business needs, strategy or usage volume after purchase.
• Difficulties integrating the API into your own systems or code, where the Services function as described in our documentation.
• Limitations or blocks imposed by third-party websites, networks or anti-bot systems that are outside of Funbypass's control.
• Usage that is consistent with your plan limits and the documented behavior of the Services.
• Account suspensions or terminations resulting from violations of our Terms & Conditions or applicable law.
• Experimental, test or trial usage where no explicit refund commitment has been made.

5. Requesting a Review

If you believe a charge or period of service qualifies for review under this Policy, you must contact us within thirty (30) days of the relevant invoice or transaction date.

When contacting us, please include:

• Your account email and, if applicable, company name.
• Invoice numbers or transaction IDs you are asking us to review.
• A description of the issue and the time period affected.
• Any supporting information you have (for example, logs, screenshots or error messages).

We will review your request in good faith, typically within a reasonable timeframe, and will inform you of the outcome and any measures we will take (refund, credit or no adjustment).

6. Service Credits

In many cases, particularly where the impact is limited to a short period or a subset of functionality, we may prefer to offer non-refundable service credits that can be applied to future use of the Services instead of a monetary refund.

The type and amount of any service credits will depend on the nature and duration of the issue, your plan and your historical usage. Credits have no cash value and cannot be exchanged for money.

7. Chargebacks

We encourage you to contact Funbypass support before initiating a chargeback with your bank or payment provider, so that we can investigate and attempt to resolve the issue directly.

Because chargebacks may indicate suspected fraud or account compromise, we may temporarily suspend or restrict access to the Services for the associated Account while the matter is being reviewed with the payment provider.

8. Enterprise and Custom Agreements

If you have a separate written agreement with Funbypass that includes specific terms on refunds, service credits or service levels, those terms will prevail to the extent of any inconsistency with this Refund Policy.

9. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will provide notice by reasonable means (for example, via email, dashboard notification or updated information on our website) before the changes take effect for new billing periods.

10. Contact

For questions about this Refund Policy or to request a review of a charge, please contact:

Billing: billing@funbypass.com
Support: support@funbypass.com